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Authorised Villager Retailer

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Why should you buy from an authorised Villager retailer?

  1. Villager authorised retailers have to comply to strict Villager standards which requires the authorised retailer to have fully trained, professional sales and technical team. This ensures Villager Stove Specialist maintains a high level of customer service and after-care to help consumers make an informed decision, complying to Villager standards.
  2. Villager authorised retailers are required by Villager to display their products in a showroom available for the public to view.
  3. Villager authorised retailers are required by Villager to offer a full installation service to its showroom customers.
  4. Manufacturer’s warranty may be invalid when not purchased from an authorised retailer.
  5. Villager authorised retailers hold stock, allowing express delivery to customers.
  6. As with all E-commerce websites if applicable, Villager ensure that authorised retailers have the correct information readily available to the customer on their web site - company registration details, VAT number, company addresses, and land-line phone numbers.
  7. Never buy from an unauthorised retailer as you may not get the correct sales, technical information and customer service required when purchasing a Villager stove. If in doubt please check with Villager to avoid rogue traders, we are listed under our showroom name Stoves & Fireplaces (HX5 0EE).
  8. Buy with confidence from an authorised retailer. Buy from Stoves Direct, the Villager Stove Specialist.